Woolhaven Privacy Policy
Introduction
Woolhaven respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you interact with our website, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
Order Information
- Products purchased
- Payment details (processed securely through our payment provider)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data through cookies and analytics tools
How We Use Your Information
We use the information we collect to:
- Process and fulfil orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraudulent transactions
- Comply with legal obligations
We will never sell or rent your personal information to third parties.
Payments
All payments are processed through secure third-party payment gateways. Woolhaven does not store your full credit card details on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies.
Cookies
Our website uses cookies to improve your browsing experience. Cookies may be used to:
- Remember items in your cart
- Understand how visitors use our website
- Improve website performance
You can disable cookies through your browser settings, although this may affect some website functionality.
Sharing of Information
We may share your information with trusted service providers only when necessary, including:
- Courier companies for delivery
- Payment processors
- Website hosting and technical support providers
These providers are only given the information necessary to perform their services.
Data Security
We take reasonable precautions to protect your personal information and follow industry best practices to ensure your data is not lost, misused, accessed, disclosed, altered, or destroyed.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where legally permitted
Requests can be sent to:
Changes to This Policy
Woolhaven may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: orders@woolhaven.co.za